OUR RETURN POLICY

Please note that the return request must be done in 30 business days from the delivery date and that the restocking fee for $15 will only be refunded if the return is a result of our mistake.
Please read our Terms & Conditions very carefully below to determine whether your return is suitable for an exchange or a refund.

TERMS & CONDITIONS

STEPS TO FOLLOW IN ORDER TO RETURN THE MERCHANDISE All returns must be requested by a return form no later than 30 business days after the product(s) arrived. You should return your item(s) within 30 business days from the date of delivery to make an exchange or to get a refund.

When you decide to return your order back to us, you need to fill return form from our web site. You can send a return request from the link below.

Return Form

All products that you would like to return must be packaged properly. Please make sure that you put your information correctly and make sure that you specified whether you would like to make an EXCHANGE or get a REFUND.

Please note that we will reject all returns containing worn or damaged products. The products returned must be in the same conditions as when the customer received them. Please use same box that you got with the item. If you do not have the box of the item, please send your order back to us in a strong and well-packaged box.

If there is no mistake on our side for the shoes delivered, then the customer shall pay for the cost of shipment to send them back to us.

RULES ABOUT RETURN PROCEDURE

Please note that a deduction of $15 will be made for each item that is returned for a refund as a restocking fee.

For instance; if you pay $159 for your order, you will get a refund for $144 when you return the item back to us. If the reason of your return was made on our behalf, a full refund will be made.

All exchanges are made free of charge. If you would like to exchange your order with another style or size, you should specify your request on the return form clearly and put the form inside the box. You will not be charged for a restocking fee when you make an exchange.

The shipping cost will be paid by us only when the return is a result of our error. If you received a damaged or wrong merchandise, we advise you to immediately contact our Customer Service within and no later than 1 week.

When shipping an item back for an exchange or refund, make sure that the return form (with the order # on it) is included in the box. This allows our warehouse to process it faster. When packing an item to ship back, if in proper condition, you may use the original shipping package.

RULES ABOUT GOOD CONDITION

Your purchased item(s) are shipped brand new. All Items that you return to BuyVogue must be in the same perfect conditions as they were received. All returned items must be in their original state and be unworn before they can be accepted for a total refund. The item must be returned in new and unused condition, in the manufacturer boxes and with all paperworks (this includes warranties and authenticity cards), parts and accessories (including dust bags) to insure full credit . NOTHING MUST BE TAPED TO THE BOX. The shoes or handbag box and any other items must be sent back inside a corrugated box (like the one it came in) to prevent any damage. Your return of merchandise will not be accepted if it is not sent back in the proper new condition. Returns not accepted will be disposed of or shipped back to you at your cost Worn shoes are not exchangeable or returnable. If you are going to try on the shoes with your dress we ask that you wear stockings or socks, and only wear them on carpet. If the soles are scuffed from trying the shoes on at a fitting we will not take them back. The shoes must be returned in the same condition as they were received. Keep the box that the shoes were shipped in! This is the best packaging to use for returns. Shoes that have been dyed are not returnable or exchangeable. We are not responsible for what could happen to the returned items during shipment back: if we receive them damaged we will not accept the return

THE ESTIMATED TIME FOR EXCHANGES AND REFUNDS

EXCHANGES

All exchanges must be requested by a return form no later than 30 business days after the product(s) have been received.

Once your order has arrived to our warehouse in New Jersey, it will take 3-15 business days to be shipped back out. All of our exchange requests are updated the following Monday of the return.

REFUNDS

Refunds are made within 2 weeks of the item reaching our warehouse. The reason for this time period is due to the International Online Banking System that we use. Refunds are credited back to the credit/debit card used on your purchase.

Purchases made by C.O.D (cash on delivery) or prepaid credit cards are credited back with a company check.

BuyVogue Inc.